Public Safety and Security Incident Reporting System

Effective and easy to use

Our computer aided dispatch system has been proven to be a powerful tool for the dispatch desk while it is easy to use and can capture all the needed information that the dispatcher has to keep track of during an incident. Packed with easy to use input features such as drop down boxes, date/time selectors and quick pick lists, makes it easy to enter the correct information quickly and in a consistent manner.

Dispatchers can handle multiple incidents simultaneously by moving from one active record to another with a mouse click or selecting the incident they need to document from a list of currently active incidents. They can be entering the details of the incident as they are becoming available and at the same time they can place officers on scene or in service with just a couple of mouse clicks. This makes the system so efficient that it allows a single dispatcher to work on multiple calls at the same time when needed.

IVy Incidents provides a user interface that is so intuitive, personnel with no prior computer experience are comfortable using the system and documenting incidents in a very short time with minimal training.

Linking dispatch records to incident reports

IVy Incidents is a versatile system that gives the ability to link dispatch records with incident reports and assign those reports to an officer before they are created. The officer assigned to the case, typically the first officer on scene, will be notified via interoffice mail that he or she has pending reports assigned to them. If a report is not created in time, a notification icon appears to all security department users letting them know that there are pending reports.

Reports that are linked with dispatch records retrieve the timing, location, type of incident and other information directly from the dispatch record. The dispatch record will also be updated with new location and type of incident information if it is changed in the report.

Tamperproof True Time design

Every dispatch record is in True Time mode which means that when the dispatcher declares that an officer was dispatched, on scene or in service, a time stamp with the current date and time is placed by the system. The time stamps in a True Time dispatch record are independent of the computer's date and time and cannot be changed during entry or editing. Once a dispatch record has been started, it cannot be deleted and can only be voided with the approval of an elevated user such as a supervisor, manager or director.

Tamperproof timing information is recorded by the system throughout the incident duration. From an administrative point of view, you can retrieve important information such as Incident Duration, Total Time Spent, Total Response Delay, Dispatch Delay and more. This information can be viewed for the incident as a whole or detailed for any of the officers and assists involved. Time spent by officers is automatically entered in the time tracking log from which you can generate reports that reflects your officer's time usage.

If necessary, in case that you need to document incidents that were not reported at the time they occurred, you can enter Independent Time records that allow you to provide all the timing information manually.

Support for multiple dispatchers and multiple sites

IVy Incidents support multiple sites under the same organization. If you have multiple campuses, you can have multiple dispatchers on each campus operating at the same time. A dispatcher also has the ability to take ownership of active dispatch records that were started by another dispatcher so they can continue documentation during the change of shift. These features allow your operation to grow seamlessly without the need of changes on the software to meet your needs.

Tracking who was notified during the incident

The dispatcher often has to notify other departments of your organization during an event such as an alarm. Our dispatch system has a section where the dispatcher can look up who to notify and document their outreach to other departments, vendors or consultants.

Distributable dispatch documents

Due to the fact that every incident or event documented by the dispatcher does not need an investigation or an incident report, you have the ability to declare the paperless distribution list for any dispatch record, electronically sign it, approve it for distribution and distribute it as a standalone document. People in the distribution list will receive an email notifying them that there are new documents distributed to them so they can login and view them or print them as they dim necessary. Documents can also be exported in various formats including Adobe Reader PDF files.

Retaining active dispatch records in case of equipment failure

Active dispatch records are saved automatically every time there is a change so the information is retained at the server at all times. This approach provides a robust system that ensures the recovery of active dispatch records even if there is a computer or network failure. In the event of a computer terminal failure, the dispatcher can log on to another machine and continue documenting or another dispatcher can take ownership of the abandoned active dispatch records.