A Dispatch and Incident Reports Solution created for the Public Safety and Security Services Industry

Incident Reports

Your incident reports can be as detailed as you deem necessary capturing information such as incident and reporting timing, people and vehicles involved, property involved, photo and file attachments and more. If you are a higher education institution, you can now easily create HEOA Fire Log and Clery Act Daily Crime Log entries right in the report and the logs will be updated with the latest information. If you are using the Computer Aided Dispatch feature, timing, location and other information auto populates the report from the associated dispatch record. Administrative features such as time tracking keep track of the time spent by your workforce in detail for any incident.

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Dispatch Calls

Capturing the correct information and keeping track of timing while an incident is in progress is essential for any public safety department. With our innovative Computer Aided Dispatch (CAD) system, your dispatchers can capture all the necessary information and track timing of officers and assists in real time. Our True Time system captures timing information as the events unfold and the time stamps are tamperproof. The dispatcher is able to have multiple active incident records at any given time and transfer incidents in progress to another dispatcher if necessary. Changes to dispatch records are saved in real time and information entered cannot be lost due to a power or computer failure. Dispatchers can allocate report case numbers to dispatch records and assign the report to a supervisor or first officer on scene. Our system will even suggest the creation of a report depending on the type of incident.

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Emergency Alerts

Our unique Emergency Alert system gives any computer that has Internet access the ability to send an emergency alert to your security department. Dispatch and/or security officers will receive the emergency alert within a few seconds. IVy Incidents will even send an email and/or text to all security personnel notifying them about the alert and providing them with the name and picture of the person that needs immediate assistance. This is an ideal feature for cases where picking up a phone and calling security could intensify the situation while our system gives your employees the ability to discretely alert security. The security department is also able to send global or site wide alerts to users and personnel. Alerts sent by the security department can be declared as Emergency, Critical, Important, Informative or even a test.

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Key Log

Keeping track of keys can be challenging depending on the size of your department and organization. With IVy Incidents, you can keep record of keys assigned permanently or given to people temporarily. IVy Incidents will notify you if a key is not returned within a predefined period of time and at any time, you can view the history of a key as to who returned and who received it. Furthermore, the key log can be used by other departments within the organization such as Maintenance, Buildings and Grounds and Housekeeping. All departments that use the key log have their own record and cannot access another department's key record information. Yet, the security department can be given access to the key log record of other departments.

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Track day to day operations

Because a security department does not just handle incidents, we have created various logs that will help you run your department and access the information you need effortlessly from a single application. Logs and Features include the following:

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Advanced User Access

With our advanced user access management, you can now create and assign roles to users in order to allow them to access only the information they need to have. There are hundreds of user access permissions which you can bundle in roles and assign to users so you can customize user access in great detail. Users such as department managers can be given the rights to create their own users and they can only assign permissions up to the level of access they have themselves. This way, every department can be responsible for giving access to their own personnel. Yet, if you choose, you can have a single person that can create users.

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Much more than a web app

Our aim is to provide all the benefits of a web based hosted application that works on multiple platforms such as Windows, Linux and Mac without the need of installation to the end user's device while it has the feel and usability of a native application.
Functions open in tabs inside the main workspace pane to allow users to have multiple functions open inside the application and move between them effortlessly. For example while a user has a report open for viewing or editing, they can open any other function of the application without closing the report they are working on.
All application forms adopt to the size of the screen and the user does not need to scroll down on a page to view or enter information. Large icons and buttons are used instead of shortcuts throughout the application to provide easy access to functions while the user interface is adaptive, customizeable and automatically adjusts to high zoom levels so you can work in comfort.
IVy Incidents is created with attention to detail resulting in a highly intuitive user interface that is easy to learn even for employees that have minimum computer experience while the system is robust and secure comforming to FERPA and HIPAA rules.